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Non-Gun Return Policy
All non-gun returns must be made within 30 days of purchase. We will accept any returned items, with the exception of ammunition, gun safes, black powder, and air guns, for exchange or refund as long as the items are in new and original condition in the factory packaging. Scopes/optics may not be returned after they have been mounted. For safety reasons, all ammunition is non-returnable and non-refundable.
Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part.
If an item has been used and is found to be defective, we will refer you to the manufacturer for repair/replacement under the manufacturer's warranty.
If you need to return an item, please contact us for a return form.
A 15% restocking fee may be assessed on all returned items, unless the return was due to an error on our part.
PLEASE NOTE: For returns where no error was made on the part of Hinterland Outfitters, customers are responsible for shipping the product back to us. The choice of the shipping carrier is entirely at the customer's discretion. Hinterland Outfitters is not responsible for any packages lost, misdelivered, or stolen during the return shipment process. This responsibility lies with the customer and their chosen shipping carrier. We would strongly suggest insuring the package with the carrier and/or requiring a signature for delivery to ensure that the return is received.
Firearm Return Policy
Please inspect all firearms thoroughly before you accept the transfer from your local dealer, and notify us immediately if there is a problem with your gun. Once you accept the transfer of the firearm, it is non-returnable and non-refundable to Hinterland Outfitters.
All firearm returns must be made within 7 days of delivery of the gun to your dealer, and the firearm must be unfired and in its new and original condition and packaging.
After you have accepted the transfer of the firearm from your dealer, defects and repairs will be covered by the manufacturer's warranty directly with the manufacturer of the firearm. If you need assistance in contacting the manufacturer or run into any issues with them, we will be glad to assist you in getting your issues resolved.
Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part. If you need to return a firearm, please contact us for a return authorization.
A 15% restocking fee may be assessed on all returned firearms, unless the return was due to an error on our part. Including those returned because of a failed background check or if a dealer has concerns/issues (straw purchase, etc) transferring a firearm to you.
Special Order Firearm Return Policy
Special Order firearms are non-returnable, unless there is a manufacturer's defect in the firearm (in which case the above firearm return policy would apply).
To reiterate, if you are dissatisfied with any aspect of the firearm upon inspection, you must contact us before completing the background check, accepting the transfer, and taking the firearm home. The firearm must still be in the possession of your selected FFL dealer in order for us to review and initiate a return request.
This includes, but is not limited to, situations such as:
- You expected the firearm to include additional magazines, but fewer magazines were included.
- You expected the firearm to include a scope, optic, or other accessory, but it did not.
- You expected the firearm to include a specific feature, configuration, or component, but it did not.
- You expected the firearm to arrive in a hard case, but it arrived in a box or other packaging.
- Any other concern, discrepancy, or issue discovered during inspection.
Required Action:
If there is an issue with the firearm, the only available resolution is to refuse the transfer and contact us while the firearm is still at your dealer so the return process can be initiated, if applicable. Do not complete the transfer, take the firearm home, and then request a return, refund, credit, discount, or other compensation. Once the firearm has been transferred to you and removed from the dealer’s premises, it is considered accepted and is no longer eligible for return to Hinterland Outfitters.
Order Cancellation Policy
We invest time, energy, and money in every order as soon as your order is placed, and our automated processes begin immediately.
For this reason and since there is work involved internally with canceling an order, orders that are canceled more than 24 hours after being placed will be subject to a 6% Processing/Cancellation fee.
Please note that you *must email us or leave a voicemail* within 24 hours of placing your order if you wish to cancel without this agreed-upon order cancellation fee. Emails and voicemails can be sent 24/7 - there is no need to call and speak with an agent. Calling the business phone and hanging up without leaving a voicemail does not constitute an order cancellation request - you must email us or leave a voicemail to cancel within 24 hours to avoid the 6% cancellation fee.
Once an order has already been invoiced and submitted to the warehouse for processing, or already shipped out, cancellation may no longer possible, and the return process must be followed.
Canceled special orders and custom-built items (including gun safes, POF Rifles, JPE Rifles, AI Rifles, Wilson Combat pistols, Les Baer pistols, and any other special order items) may be subject to a 6% order cancellation fee after 24 hours. Lead times given for special orders and custom built items are estimates, and can vary based entirely upon conditions with the manufacturer.
We understand that sometimes you may need to cancel an order after it has been placed. However, due to the speed of our processing and shipping operations, it is often not possible to stop an order once it has entered the shipping process.
While tracking numbers are typically sent in the evening, your order may have already been shipped earlier in the day even if you haven’t received the tracking information or seen a status update. If we notify you that your order cannot be canceled because it has already shipped, please know that it truly has been shipped, and we are unable to retrieve it, stop it from going out, or cancel the order.
In such cases, you agree that you will follow our returns process if you wish to return the item. To avoid any inconvenience, please double-check your order details before completing your purchase to ensure you're confident about your selections. Thank you for your understanding and cooperation!
Gun Safe & Freight Delivery Policy
Due to the size and weight of gun safes, all safe shipments are delivered dock plate or curbside only. Inside delivery, placement, or installation is not included under any circumstances.
All gun safes must be thoroughly inspected prior to signing the Proof of Delivery (POD). By signing the POD, you are confirming the shipment was received in acceptable condition.
If any damage is visible at the time of delivery and a replacement is required, the shipment must be refused. Do not accept damaged freight. Once a shipment is accepted, carriers will bill any return or pickup freight, and those charges will be passed on to the customer.
Failure to inspect the shipment or refusal to note damage on the POD may result in denial of freight claims, for which Hinterland Outfitters cannot be held responsible.
NOTE: By placing an order with us either online or by phone, you do confirm that you have read, understood, and agree to all of the policies on this page. A box must be checked on the final screen of the checkout processing confirming your acceptance of these policies.